Binsina Skin & Laser Clinic strives for excellence in customer care providing a safe, compassionate, and high-quality experience for all our clients. Your feedback is important as it helps us to improve our services.
In the unlikely event that you feel unhappy with any of our services, we have a clear and transparent complaints procedure to address and resolve the issue. We endeavour to respond in a timely and professional manner treating your concern with a high level of fairness and sensitivity.
While we make every effort to handle your complaints in a courteous and respectful manner, we also expect that you would be polite and considerate in your correspondence with the management and our staff. We refuse to respond to abusive language and threatening behaviour towards our staff.
If you need to make a complaint, please email us at info@binsinalaserclinic.com or write to us at:
Management
Binsina Skin & Laser Clinic
2 Broadway Parade
Harrow
HA2 7SY
Please submit your complaint including the subject matter, date of occurrence, name of any staff involved, any action you may have already taken, and any supporting evidence you may have such as photographs, etc.
Upon receipt of your complaint, you shall receive a written acknowledgement in 1 – 3 working days. We shall investigate the matter in a thorough, fair, and impartial manner and respond to you in the next 7 – 14 working days. Depending upon the nature of the complaint where additional time is required, we shall inform you promptly of the same to ensure that the matter is resolved proportionately and fairly.
We shall keep full records of all complaints received, and the appropriate means to resolve them amicably. This will serve as a valuable opportunity for us to improve our services and meet the needs of our clients in a safe, fair and effective manner.
Binsina Skin & Laser Clinic/ Complaints Procedure / August 2025
